Information technology department covers a wide range of services such as enterprise architecture, system integration, digital transformation, content management, ERP, operations infrastructure, telecommunications, customer services, network, cyber security, and hardware.

Enterprise Architecture (EA)

• Design and governance of the overall IT architecture.
• Establishment of principles and standards for IT infrastructure, software, and integration.
• Creation of a roadmap for technology evolution aligned with business strategy.
• Integration of business processes, applications, and data across departments.
• Assessing the impact of new technologies and trends on current infrastructure.

System Integration

• Integration of different IT systems to work together seamlessly.
• Implementation of middleware, APIs, and service buses.
• Data synchronization across diverse applications and databases.
• Design and management of integration workflows and automation.

Digital Transformation

• Implementation of digital technologies to enhance business processes.
• Adoption of cloud services, automation, and AI-driven solutions.
• Transition from legacy systems to modern platforms.
• Implementation of new business models, digital products, and customer experiences.

Content Management

• Implementation of document management, content repositories, and collaborative platforms.
• Content creation, storage, sharing, and archiving solutions.
• Regulatory compliance and secure sharing of sensitive content.
• Implementation of knowledge management and enterprise collaboration tools.

Enterprise Resource Planning (ERP)

• Implementation and maintenance of ERP systems.
• Integration of business processes across finance, HR, operations, sales, and supply chain.
• Customization and optimization of ERP modules to business needs.
• Data migration, training, and post-implementation support.

Operations Infrastructure and Telecommunications

• Design and maintenance of physical and virtual IT infrastructure (servers, storage, networks).
• Provision of cloud infrastructure services and hybrid environments.
• Network infrastructure management (including LAN, WAN, and VPN).
• Telecommunication services such as VoIP, teleconferencing, and mobile solutions.

Customer Services (IT Support)

• User support for internal and external clients (helpdesk, self-service portals).
• Incident management and problem resolution.
• Service request management and user training.
• IT asset management (hardware and software tracking).

Network Management

• Design, implementation, and management of enterprise networks.
• Continuous monitoring and optimization of network performance.
• Network security, including firewalls, VPNs, and intrusion detection systems.
• Wireless networks and mobile device management (MDM).

Cyber security

• Protection of information systems and digital assets from cyber threats.
• Security architecture, policies, and incident response.
• Vulnerability assessments, risk management, and penetration testing.
• User awareness training and cyber security best practices.

Hardware Management

• Procurement, deployment, and maintenance of hardware (servers, desktops, laptops, networking devices).
• Lifecycle management (from procurement to disposal).
• Hardware monitoring, diagnostics, and optimization.

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