1. PURPOSE
This policy establishes the framework for training and development programs across the organization.
Objectives:
- Ensure employees maintain required competencies and certifications
- Standardize onboarding and mandatory trainings
- Support continuous professional development (CPD)
- Comply with regulatory and accreditation requirements
2. APPLICABILITY
Applies to all employees, contractors, and trainees of Team One Medical Services.
Scope:
- Corporate, clinical, operational, and administrative trainings
- Mandatory, role-based, and elective trainings
3. DEFINITIONS
Key terms related to training and development.
Key Terms:
- Training Needs Analysis (TNA): Assessment to identify competency gaps
- Induction/Onboarding: Initial training for new hires
- CPD: Ongoing learning to maintain and enhance professional competence
- E-Learning: Computer-based training delivered online
4. POLICY
Core principles governing training planning, delivery, and governance.
Principles:
- Annual TNA and Training Plan approved by management
- Mandatory trainings tracked with completion deadlines
- Qualified trainers and approved curricula
- Accessibility and equal opportunity for all employees
- Secure training records and certificates
5. PROCEDURE
Step-by-step process for planning, delivering, and evaluating trainings.
Training Cycle:
- Needs Assessment and Annual Plan
- Curriculum Design and Approval
- Delivery (classroom, e-learning, on-the-job)
- Assessment and Certification
- Evaluation (Kirkpatrick levels) and Continuous Improvement
6. RESPONSIBILITIES
Defined roles for HR, managers, and employees in training delivery and compliance.
Stakeholders:
- HR Training: Plan, coordinate, and record trainings
- Department Managers: Nominate staff and ensure participation
- Employees: Complete required trainings on time
- Quality/Compliance: Audit training records and outcomes
7. APPENDICES
Supporting forms and templates for training administration.
Templates:
- Annual Training Plan Template
- Training Attendance Sheet
- Post-Training Evaluation Form
- Certificate of Completion
8. REFERENCES
Applicable laws, regulations, and accreditation standards.
Frameworks:
- Saudi Labor Law and related regulations
- CBAHI/MOH training requirements (where applicable)
- ISO 9001:2015 competence and awareness clauses
9. DEVELOPMENT TEAM
Key personnel involved in policy development and implementation.
Team Members:
- HR Training Manager
- Department Training Coordinators
- Quality/Compliance Representative
- Subject Matter Experts (SMEs)
- Senior Management